Local deliveries from Monday to Saturday: 11:00 – 17:30
Nationwide deliveries from Tuesday to Saturday: 9:00 – 17:30
Delivery Fees (Local)
Delivery Fees (Nationwide)
Terms & Conditions – Local
1. Orders & Availability
All orders are subject to product availability. If any item is unavailable, we may offer a substitute of equal value or issue a refund.
2. Prices & Payment
Prices listed include applicable taxes unless stated otherwise. Payment must be completed at the time of purchase. We accept various payment methods.
3. Local Delivery
We offer local delivery within up to 2 hours after the order is placed, subject to availability. Deliveries are made to the address provided at checkout.
4. Delivery Policy
The driver will attempt delivery once. If no one is available to receive the order, it may be returned to the store and an additional delivery fee may apply.
5. Delivery Delays
While we aim to deliver within 2 hours, delays may occur due to traffic, weather, or other unforeseen circumstances. In such cases, we will inform the customer as soon as possible.
6. Product Quality & Freshness
We take pride in providing fresh, high-quality products. Please check your order immediately upon delivery.
7. Refunds & Returns
Due to the perishable nature of our products, we do not accept returns. Refunds or replacements will only be offered if items are delivered incorrectly. Complaints must be made within 30 minutes of delivery, with photos provided as evidence. Refunds will be processed within up to 5 business days, although Villa Brazil Meat Market will strive to process them as quickly as possible.
8. Order Cancellations & Changes
Once an order is completed, cancellations are not possible. This is because some products, such as special cuts and personalised items, are prepared according to customer specifications.
9. Customer Responsibilities
The customer is responsible for being available to receive the order at the provided address within the 2-hour timeframe. If contactless delivery is requested (leaving the order outside), Villa Brazil Meat Market is not responsible for loss, theft, or deterioration.
10. Limitation of Liability
To the fullest extent permitted by law, our liability is limited to the value of the order. We are not responsible for indirect or consequential losses.
11. Meat Weights & Cuts
Our website allows customers to select the weight and type of meat cut. It is the customer's responsibility to choose correctly. If incorrect options are selected, Villa Brazil Meat Market cannot offer exchanges or redelivery due to the customised and perishable nature of the products.
12. Product Images
a) Fresh Meats: All meat images on our website are illustrative and produced within our butcher shop. Appearance may vary depending on the animal, cut, and natural conditions.
b) Grocery Products: Images are also illustrative. Packaging and brands may vary depending on supplier and stock availability.
13. Deliveries on Tottenham Hotspur Stadium Event Days
On days when events take place at Tottenham Hotspur Stadium, delivery times may exceed the usual 2 hours due to restricted road access and increased traffic. We recommend customers check the event schedule in advance. If the driver cannot access the delivery address due to restrictions, the order will be returned to the store and rescheduled for the next business day. A new delivery fee will apply.
Terms & Conditions – Nationwide
1. Product Availability
All orders are subject to stock availability. If a product is unavailable after payment confirmation, we reserve the right to substitute it with a similar product, which may be of a different brand, without compromising quality.
2. Prices & Payment
All prices include applicable UK taxes. Shipping fees are charged per box (up to 20kg):
£10.99 (Tuesday to Friday)
£14.99 (Saturday)
Each additional box will incur an extra shipping fee of £10.99.
Payment must be made in full before order processing and dispatch.
3. Processing & Delivery Timeframes
Orders placed on Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Orders confirmed by 1:00 PM will be processed and dispatched within up to 24 hours.
Orders confirmed after 1:01 PM will be processed on the next working day, with an estimated delivery time of up to 48 hours.
Delivery times are estimates and may vary depending on the courier and delivery location.
4. Delivery & Single Attempt
Deliveries are carried out by third-party couriers. Only one delivery attempt will be made. Customers will receive email notifications with tracking details and, where available, may provide a safe place for delivery.
5. Failed Delivery & Redelivery
If delivery cannot be completed due to the recipient’s absence or incorrect address, the order will be returned to our facility.
For redelivery, a new shipping fee will apply:
£10.99 (Tuesday to Friday)
£14.99 (Saturday)
We are not responsible for any deterioration of perishable products resulting from failed delivery.
6. Product Storage
Perishable products are shipped in appropriate insulated packaging with recyclable ice packs. Upon receipt, the customer must immediately check the condition of the products and refrigerate or freeze them accordingly.
7. Complaints & Refunds
Any complaints must be made within 2 hours of delivery, accompanied by clear photos of the product and packaging.
Due to the perishable nature of the products, returns are not accepted if items were delivered in proper condition.
Approved refunds will be processed within up to 5 working days.
8. Cancellations & Changes
Orders cannot be cancelled or modified once they have been processed or dispatched, due to the personalised preparation and perishable nature of the products.
9. Meat Weights & Cuts
It is the customer’s responsibility to select the correct weight and cut. We do not offer exchanges or redelivery for selection errors.
10. Product Images
All images are for illustrative purposes only. Packaging, brands, and product appearance may vary depending on supplier and availability.
11. Limitation of Liability
Our liability is limited to the total value of the order. We are not responsible for delays caused by couriers, nor for indirect losses or deterioration resulting from the customer’s absence at delivery.
12. Non-Mainland UK Areas
We do not deliver to the following regions:
Northern Ireland (BT postcodes)
Scottish Highlands and Islands (including Orkney, Shetland, Western Isles)
Isle of Man
Isle of Wight
Channel Islands (Jersey and Guernsey)
Other remote areas as defined by the courier
Orders placed for these regions may be cancelled with a full refund.
13. Delivery Zones by Postcode
Deliveries are organised by logistical zones, according to the postcode areas below:
🟠 🟠 London Zone: N, NW, EN, W, WC, WD, HA, UB, TW, KT, SW, SM, CR, E, EC, SE, BR, IG, RM, DA
🟡 East & East of England: PE, CB, SG, MK, LU, AL, CM, SS, CO, IP, NR
⚪ Central-South: LN, NG, DE, LE, NN, OX, HP, RG, SL
