This Cookie Policy is provided by Villa Brazil Ltd, a private limited company registered in England and Wales under company number 14421623, with its registered office at 403 Lordship Lane, London, N17 6AE, United Kingdom.

Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

How we use cookies

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons, such as ensuring your shopping cart remains stable, processing secure payments via Stripe, and maintaining your session while you navigate the store. Other cookies enable a personalized experience for both visitors and registered users, allowing us to remember your preferences and previous interactions.

We also use cookies for advertising and analytics purposes. This allows us to display relevant content through Google’s advertising networks and understand how our visitors interact with the website to improve the shopping experience. Some of these cookies are set when a page is loaded, or when a specific action is taken, such as adding a product to the cart or completing a purchase.

Many of the cookies we use are only active if you are a registered user (to keep you logged in, for example), while others are set whenever you visit our website, regardless of whether you have an account, to ensure site performance and security.

For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

Where we place cookies

We set cookies in a number of different locations across our services to ensure a seamless shopping experience. These include:

  • On our website (villabrazilmeatmarket.com) and its subdirectories.
  • Within the checkout and secure payment gateways (integrated with Stripe)
    to process transactions.
  • In the administrative dashboard of the store (wp-admin) for registered
    users and staff.
  • In the marketing and transactional emails we send, to track engagement
    such as opens and clicks.

In addition, third-party partners such as Google may set cookies through
our site to provide analytics and advertising services based on your
consent.

Types of Cookie

The table below explains the types of cookies we use on our website and why we use them.

Category of cookies Why we use these cookies
Strictly Necessary These cookies are essential for our website to perform basic
functions and are necessary for us to operate certain features.
These include those required to allow registered users to
authenticate, perform account-related functions (like maintaining
your shopping cart), and ensure our services and secure payments
are operating properly.
Analytics These cookies allow us to optimize performance by collecting
information on how users interact with our website, including
which pages are visited most, as well as other analytical data. We
use these details to improve how our store functions and to
understand the customer journey.
Targeting & Advertising These cookies are set by us and our advertising partners (such as
Google) to provide you with relevant content and to understand
that content’s effectiveness. They may be used to collect
information about your online activities over time to predict your
preferences and display more relevant advertisements to you,
including personalized ads based on your profile.
Preference These cookies allow our website to remember choices you have made
in the past, such as your preferred language (e.g., via Polylang)
or your region, to provide a more personalized and convenient
experience.

Examples

Below are examples of the cookies used on our website, with explanations of their purpose. These include cookies set directly by our store (first-party) and cookies set by our trusted partners (third-party) to ensure secure payments and accurate marketing measurement. Please note that this is not an exhaustive list, but rather aims to be representative of the technologies we deploy.

In addition to these, third-party services like Google Ads and Stripe may set additional cookies to facilitate transaction security and ad personalization based on your consent choices.

Strictly Necessary

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as msetting your privacy preferences, logging in or filling in forms.

Name Description
elementor Maintains page state during navigation and editor functionality.
wc_cart_hash_* Identifies user’s unique shopping cart.
wc_fragments_* Enables dynamic cart updates without page reload.
m.stripe.com Stripe monitoring to detect and prevent fraudulent transactions.
__stripe_mid Stripe user ID for secure payment processing.
__stripe_sid Maintains active payment session during checkout.
__ssid Maintains user session state during navigation.
wp_woocommerce_session_* Maintains checkout data and customer session state.
wordpress_logged_in_* Keeps administrators and users authenticated.
wfwaf-authcookie-* Wordfence Firewall security verification.

Analytics

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

Name Description
sbjs_* (all) Sourcebuster.js analytics for traffic source and attribution
tracking.
_ga / _ga_* Google Analytics cookies for user distinction and usage tracking.

Targeting & Advertising

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Name Description
_gcl_au / _gcl_ls Google Ads conversion tracking and linker cookies.
_fbp Facebook Pixel cookie for advertising and remarketing.
IDE / test_cookie Google DoubleClick cookies for ad delivery and performance
measurement.
lastExternalReferrer Records the last external URL that referred the user.

Preference

Name Description
pll_language Stores user-selected language preference (Polylang).

Third-Party Partners

We work with trusted partners like Google (Ads & Analytics) and Stripe (Payment Processing) who may also set cookies on your device. We provide links to their respective privacy policies below for your reference:

Controlling Cookies

Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.

To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:

On a mobile device, you may also be able to adjust your settings to limit tracking. Some analytics services we use, which place their own cookies or web tags on your browser, offer their own opt out choices. For example, you can opt out of Google Analytics by installing Google’s opt-out browser add-on, from Hotjar by using the Do Not Track header, and from Nielsen by clicking the opt out link found within Nielsen’s Privacy Statement.

Days & Hours

Local deliveries from Monday to Saturday: 11:00 – 17:30

Nationwide deliveries from Tuesday to Saturday: 9:00 – 17:30

Delivery Fees (Local)
Delivery Fees (Nationwide)
Terms & Conditions – Local

1. Orders & Availability

All orders are subject to product availability. If any item is unavailable, we may offer a substitute of equal value or issue a refund.

2. Prices & Payment

Prices listed include applicable taxes unless stated otherwise. Payment must be completed at the time of purchase. We accept various payment methods.

3. Local Delivery

We offer local delivery within up to 2 hours after the order is placed, subject to availability. Deliveries are made to the address provided at checkout.

4. Delivery Policy

The driver will attempt delivery once. If no one is available to receive the order, it may be returned to the store and an additional delivery fee may apply.

5. Delivery Delays

While we aim to deliver within 2 hours, delays may occur due to traffic, weather, or other unforeseen circumstances. In such cases, we will inform the customer as soon as possible.

6. Product Quality & Freshness

We take pride in providing fresh, high-quality products. Please check your order immediately upon delivery.

7. Refunds & Returns

Due to the perishable nature of our products, we do not accept returns. Refunds or replacements will only be offered if items are delivered incorrectly. Complaints must be made within 30 minutes of delivery, with photos provided as evidence. Refunds will be processed within up to 5 business days, although Villa Brazil Meat Market will strive to process them as quickly as possible.

8. Order Cancellations & Changes

Once an order is completed, cancellations are not possible. This is because some products, such as special cuts and personalised items, are prepared according to customer specifications.

9. Customer Responsibilities

The customer is responsible for being available to receive the order at the provided address within the 2-hour timeframe. If contactless delivery is requested (leaving the order outside), Villa Brazil Meat Market is not responsible for loss, theft, or deterioration.

10. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the value of the order. We are not responsible for indirect or consequential losses.

11. Meat Weights & Cuts

Our website allows customers to select the weight and type of meat cut. It is the customer's responsibility to choose correctly. If incorrect options are selected, Villa Brazil Meat Market cannot offer exchanges or redelivery due to the customised and perishable nature of the products.

12. Product Images

a) Fresh Meats: All meat images on our website are illustrative and produced within our butcher shop. Appearance may vary depending on the animal, cut, and natural conditions.

b) Grocery Products: Images are also illustrative. Packaging and brands may vary depending on supplier and stock availability.

13. Deliveries on Tottenham Hotspur Stadium Event Days

On days when events take place at Tottenham Hotspur Stadium, delivery times may exceed the usual 2 hours due to restricted road access and increased traffic. We recommend customers check the event schedule in advance. If the driver cannot access the delivery address due to restrictions, the order will be returned to the store and rescheduled for the next business day. A new delivery fee will apply.

Terms & Conditions – Nationwide

1. Product Availability

All orders are subject to stock availability. If a product is unavailable after payment confirmation, we reserve the right to substitute it with a similar product, which may be of a different brand, without compromising quality.

2. Prices & Payment

All prices include applicable UK taxes. Shipping fees are charged per box (up to 20kg):
£10.99 (Tuesday to Friday)
£14.99 (Saturday)
Each additional box will incur an extra shipping fee of £10.99.
Payment must be made in full before order processing and dispatch.

3. Processing & Delivery Timeframes

Orders placed on Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Orders confirmed by 1:00 PM will be processed and dispatched within up to 24 hours.
Orders confirmed after 1:01 PM will be processed on the next working day, with an estimated delivery time of up to 48 hours.
Delivery times are estimates and may vary depending on the courier and delivery location.

4. Delivery & Single Attempt

Deliveries are carried out by third-party couriers. Only one delivery attempt will be made. Customers will receive email notifications with tracking details and, where available, may provide a safe place for delivery.

5. Failed Delivery & Redelivery

If delivery cannot be completed due to the recipient’s absence or incorrect address, the order will be returned to our facility.
For redelivery, a new shipping fee will apply:
£10.99 (Tuesday to Friday)
£14.99 (Saturday)
We are not responsible for any deterioration of perishable products resulting from failed delivery.

6. Product Storage

Perishable products are shipped in appropriate insulated packaging with recyclable ice packs. Upon receipt, the customer must immediately check the condition of the products and refrigerate or freeze them accordingly.

7. Complaints & Refunds

Any complaints must be made within 2 hours of delivery, accompanied by clear photos of the product and packaging.
Due to the perishable nature of the products, returns are not accepted if items were delivered in proper condition.
Approved refunds will be processed within up to 5 working days.

8. Cancellations & Changes

Orders cannot be cancelled or modified once they have been processed or dispatched, due to the personalised preparation and perishable nature of the products.

9. Meat Weights & Cuts

It is the customer’s responsibility to select the correct weight and cut. We do not offer exchanges or redelivery for selection errors.

10. Product Images

All images are for illustrative purposes only. Packaging, brands, and product appearance may vary depending on supplier and availability.

11. Limitation of Liability

Our liability is limited to the total value of the order. We are not responsible for delays caused by couriers, nor for indirect losses or deterioration resulting from the customer’s absence at delivery.

12. Non-Mainland UK Areas

We do not deliver to the following regions:
Northern Ireland (BT postcodes)
Scottish Highlands and Islands (including Orkney, Shetland, Western Isles)
Isle of Man
Isle of Wight
Channel Islands (Jersey and Guernsey)
Other remote areas as defined by the courier
Orders placed for these regions may be cancelled with a full refund.

13. Delivery Zones by Postcode

Deliveries are organised by logistical zones, according to the postcode areas below:

🟠 🟠 London Zone: N, NW, EN, W, WC, WD, HA, UB, TW, KT, SW, SM, CR, E, EC, SE, BR, IG, RM, DA

🟡 East & East of England: PE, CB, SG, MK, LU, AL, CM, SS, CO, IP, NR

⚪ Central-South: LN, NG, DE, LE, NN, OX, HP, RG, SL

🟢 Midlands: HR, WR, WV, WS, CV, B, DY, TF, S

🟩 Yorkshire & North Central: S, HU, DN, YO, HG, BD, HD, LS, WF

🟠 South / South Coast: ME, GU, RH, CT, TN, BN ME, GU, RH, CT, TN, BN

🟣 South West: GL, SN, SP, SO, PO, BS, BA, BH, DT, TA, EX, TQ, PL, TR

🟢 Wales: CH, LL, SY, LD, NP, CF, SA

🌸 North West: PR, BB, SK, HX, M, CW, WA, WN, L, FY, BL, OL

🟤 North: LA, DL, TS, DH, SR, NE, CA

🔵 Scotland: DG, TD, KA, ML, EH, G, FK, KY, PA, PH, DD, AB