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Política de privacidade – EN

Who we are

Our website address is: https://villabrazilmeatmarket.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.

If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Quick Menu

Our Address

403 Lordship Lane N17 6AE, London, United Kingdom N17 6AE

Contact

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© 2025 Vila Meat Market – All rights reserved
Delivery Fee
Days & Times

We deliver from Monday to Saturday 11:00 - 16:30

Terms & Conditions

1. Orders & Availability

All orders are subject to product availability. If an item is not available, we may offer a substitute of equivalent value or issue a refund.

2. Prices & Payment

Prices listed include applicable taxes, unless otherwise stated. Payment must be completed at the time of purchase. We accept various payment methods.

3. Local Delivery

We offer local delivery within 2 hours of placing the order, subject to availability. Deliveries are made to the address provided at checkout.

4. Delivery Driver Policy

The delivery driver will only attempt delivery once. If no one is available to receive the order, it may be returned to the store, and a new delivery fee may be- charged.

5. Delivery Delays

While our goal is to deliver within 2 hours, delays may occur due to traffic, weather, or other unforeseen circumstances. In such cases, we will inform the customer as soon as possible.

6. Product Quality & Freshness

We take pride in providing fresh and high-quality products. Please check your order immediately upon delivery.

7. Refunds & Returns

Due to the perishable nature of the products, we do not accept returns. Refunds or replacements will only be offered if the items arrive incorrect. Claims must be made within 30 minutes of delivery, with photos sent as proof. The refund of the amount paid will be processed within 5 business days, but Villa Brazil Meat Market will strive to issue the refund to the customer as quickly as possible.

8. Order Cancellations & Changes

Once the order is completed, cancellation will not be possible. This is because some products, such as special cuts and personalized items, are prepared according to the specifications chosen by the customer.

9. Customer Responsibilities

The customer is responsible for being available to receive the order at the provided address within the 2-hour window. If the customer requests a no-contact delivery (leaving the order outside), Villa Brazil Meat Market is not responsible for any loss, theft, or spoilage.

10. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the value of the order in question. We are not liable for any indirect or consequential losses.

11. Weights & Meat Cuts

Our website offers the option to choose the weight and type of meat cut. It is the customer's responsibility to select these options correctly at the time of purchase. If the customer chooses the weight or cut incorrectly, Villa Brazil Meat Market cannot exchange or resend the product, due to the personalized nature of the cut and the perishable nature of the meat.

12. Product Images

a) Fresh Meats: All images of meats available on our website are illustrative and produced within our butcher shop. The appearance of the meat may vary depending on the type of animal, the requested cut, and the natural conditions of the product.

b) Grocery Products: The images of grocery products are also merely illustrative. Packaging and brands may vary according to the supplier and stock availability.

13. Deliveries on Tottenham Stadium Event Days

On days when there are events at Tottenham Hotspur Stadium, delivery times may exceed the usual 2 hours due to street access restrictions and increased traffic in the region. We recommend that customers check the event schedule in advance for peace of mind regarding their delivery. If the driver is unable to access the delivery street due to blockages, detours, or restrictions imposed by the events, the order will be returned to the store, and the delivery will be rescheduled for the next business day. In this case, a new delivery fee will be charged.

ATTENTION

delivery times!

Mon - Sat: 11:00 - 16:30.

Orders after this time will be delivered the next business day.