All orders are subject to product availability. If an item is not available, we may offer a substitute of equivalent value or issue a refund.
2. Prices & Payment
Prices listed include applicable taxes, unless otherwise stated. Payment must be completed at the time of purchase. We accept various payment methods.
3. Local Delivery
We offer local delivery within 2 hours of placing the order, subject to availability. Deliveries are made to the address provided at checkout.
4. Delivery Driver Policy
The delivery driver will only attempt delivery once. If no one is available to receive the order, it may be returned to the store, and a new delivery fee may be- charged.
5. Delivery Delays
While our goal is to deliver within 2 hours, delays may occur due to traffic, weather, or other unforeseen circumstances. In such cases, we will inform the customer as soon as possible.
6. Product Quality & Freshness
We take pride in providing fresh and high-quality products. Please check your order immediately upon delivery.
7. Refunds & Returns
Due to the perishable nature of the products, we do not accept returns. Refunds or replacements will only be offered if the items arrive incorrect. Claims must be made within 30 minutes of delivery, with photos sent as proof. The refund of the amount paid will be processed within 5 business days, but Villa Brazil Meat Market will strive to issue the refund to the customer as quickly as possible.
8. Order Cancellations & Changes
Once the order is completed, cancellation will not be possible. This is because some products, such as special cuts and personalized items, are prepared according to the specifications chosen by the customer.
9. Customer Responsibilities
The customer is responsible for being available to receive the order at the provided address within the 2-hour window. If the customer requests a no-contact delivery (leaving the order outside), Villa Brazil Meat Market is not responsible for any loss, theft, or spoilage.
10. Limitation of Liability
To the fullest extent permitted by law, our liability is limited to the value of the order in question. We are not liable for any indirect or consequential losses.
11. Weights & Meat Cuts
Our website offers the option to choose the weight and type of meat cut. It is the customer's responsibility to select these options correctly at the time of purchase. If the customer chooses the weight or cut incorrectly, Villa Brazil Meat Market cannot exchange or resend the product, due to the personalized nature of the cut and the perishable nature of the meat.
12. Product Images
a) Fresh Meats: All images of meats available on our website are illustrative and produced within our butcher shop. The appearance of the meat may vary depending on the type of animal, the requested cut, and the natural conditions of the product.
b) Grocery Products: The images of grocery products are also merely illustrative. Packaging and brands may vary according to the supplier and stock availability.
13. Deliveries on Tottenham Stadium Event Days
On days when there are events at Tottenham Hotspur Stadium, delivery times may exceed the usual 2 hours due to street access restrictions and increased traffic in the region. We recommend that customers check the event schedule in advance for peace of mind regarding their delivery.
If the driver is unable to access the delivery street due to blockages, detours, or restrictions imposed by the events, the order will be returned to the store, and the delivery will be rescheduled for the next business day. In this case, a new delivery fee will be charged.
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