This Privacy Policy is provided by Villa Brazil Ltd, a private limited company registered in England and Wales under company number 14421623, with its registered office at 403 Lordship Lane, London, N17 6AE, United Kingdom.

Your privacy is fundamental to us. At Villa Brazil Meat Market, we follow clear principles: we are careful with the personal information we ask for, we store it only for as long as we have a reason to keep it, and we seek full transparency in how we collect and use your data.

Who We Are and What This Policy Covers

This Privacy Policy applies to the information we collect about you when you use our website (villabrazilmeatmarket.com) and our e-commerce services. This policy is designed to comply with the UK GDPR and UK data protection laws.

Information We Collect

We collect information in three ways: when you provide it to us, automatically through our website, and from partner sources.

Information You Provide to Us:

Account and Order Data: Name, email, shipping address, and phone number to process your purchases.
Payment Information: Processed via
Stripe. We do not store your credit card details on our servers; they are securely managed by the payment processor.
Communications: If you contact us for support, we keep a copy of that conversation to assist with future inquiries.

Information Collected Automatically:

Server Logs: Browser type, IP address, and date/time of access for security and diagnostic purposes.
Usage Information: Through WooCommerce and Google Analytics, we track basic interactions (such as viewed products and items in the cart) to improve the store experience.

How and Why We Use Information

We use your data based on the following legal grounds:

Contractual Necessity: To ship your products and process payments.
Legitimate Interest: To protect our store against fraud (via Wordfence/Stripe Radar) and improve our products.
Legal Obligation: To maintain tax and accounting records as required by UK authorities.

We do not sell your data. We share information only with essential partners:

Payment Providers (Stripe): To process financial transactions.
Analytics Tools (Google): To understand website performance.
Security Services: To block malicious attacks and unauthorized login attempts.

How Long We Keep Information

We generally discard information when it is no longer needed for the purposes for which we collect it. For example, we retain order data for up to 7 years to comply with UK tax obligations (HMRC).

Security

While no online service is 100% secure, we work very hard to protect your information against unauthorized access. We constantly monitor our website for vulnerabilities.

Your Rights (UK GDPR)

If you reside in the United Kingdom or the European Union, you have rights guaranteed by law:

Request access to your personal data.
Request correction or deletion of data.
Object to data processing for marketing purposes.
Data portability (receive a copy of your information).

To exercise these rights, please contact us via the store’s support email.

Privacy Policy

Who We Are and What This Policy Covers

Information We Collect

Information You Provide to Us:

Information Collected Automatically:

How and Why We Use Information

Information Sharing

How Long We Keep Information

Security

Your Rights (UK GDPR)

Local deliveries from Monday to Saturday: 11:00 – 17:30

Nationwide deliveries from Tuesday to Saturday: 9:00 – 17:30

1. Orders & Availability

All orders are subject to product availability. If any item is unavailable, we may offer a substitute of equal value or issue a refund.

2. Prices & Payment

Prices listed include applicable taxes unless stated otherwise. Payment must be completed at the time of purchase. We accept various payment methods.

3. Local Delivery

We offer local delivery within up to 2 hours after the order is placed, subject to availability. Deliveries are made to the address provided at checkout.

4. Delivery Policy

The driver will attempt delivery once. If no one is available to receive the order, it may be returned to the store and an additional delivery fee may apply.

5. Delivery Delays

While we aim to deliver within 2 hours, delays may occur due to traffic, weather, or other unforeseen circumstances. In such cases, we will inform the customer as soon as possible.

6. Product Quality & Freshness

We take pride in providing fresh, high-quality products. Please check your order immediately upon delivery.

7. Refunds & Returns

8. Order Cancellations & Changes

Once an order is completed, cancellations are not possible. This is because some products, such as special cuts and personalised items, are prepared according to customer specifications.

9. Customer Responsibilities

The customer is responsible for being available to receive the order at the provided address within the 2-hour timeframe. If contactless delivery is requested (leaving the order outside), Villa Brazil Meat Market is not responsible for loss, theft, or deterioration.

10. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the value of the order. We are not responsible for indirect or consequential losses.

11. Meat Weights & Cuts

Our website allows customers to select the weight and type of meat cut. It is the customer's responsibility to choose correctly. If incorrect options are selected, Villa Brazil Meat Market cannot offer exchanges or redelivery due to the customised and perishable nature of the products.

12. Product Images

a) Fresh Meats: All meat images on our website are illustrative and produced within our butcher shop. Appearance may vary depending on the animal, cut, and natural conditions.

b) Grocery Products: Images are also illustrative. Packaging and brands may vary depending on supplier and stock availability.

13. Deliveries on Tottenham Hotspur Stadium Event Days

1. Product Availability

All orders are subject to stock availability. If a product is unavailable after payment confirmation, we reserve the right to substitute it with a similar product, which may be of a different brand, without compromising quality.

2. Prices & Payment

All prices include applicable UK taxes. Shipping fees are charged per box (up to 20kg): £10.99 (Tuesday to Friday) £14.99 (Saturday) Each additional box will incur an extra shipping fee of £10.99. Payment must be made in full before order processing and dispatch.

3. Processing & Delivery Timeframes

4. Delivery & Single Attempt

Deliveries are carried out by third-party couriers. Only one delivery attempt will be made. Customers will receive email notifications with tracking details and, where available, may provide a safe place for delivery.

5. Failed Delivery & Redelivery

6. Product Storage

Perishable products are shipped in appropriate insulated packaging with recyclable ice packs. Upon receipt, the customer must immediately check the condition of the products and refrigerate or freeze them accordingly.

7. Complaints & Refunds

Any complaints must be made within 2 hours of delivery, accompanied by clear photos of the product and packaging. Due to the perishable nature of the products, returns are not accepted if items were delivered in proper condition. Approved refunds will be processed within up to 5 working days.

8. Cancellations & Changes

Orders cannot be cancelled or modified once they have been processed or dispatched, due to the personalised preparation and perishable nature of the products.

9. Meat Weights & Cuts

It is the customer’s responsibility to select the correct weight and cut. We do not offer exchanges or redelivery for selection errors.

10. Product Images

All images are for illustrative purposes only. Packaging, brands, and product appearance may vary depending on supplier and availability.

11. Limitation of Liability

Our liability is limited to the total value of the order. We are not responsible for delays caused by couriers, nor for indirect losses or deterioration resulting from the customer’s absence at delivery.

12. Non-Mainland UK Areas

13. Delivery Zones by Postcode

All prices include applicable UK taxes. Shipping fees are charged per box (up to 20kg):
£10.99 (Tuesday to Friday)
£14.99 (Saturday)
Each additional box will incur an extra shipping fee of £10.99.
Payment must be made in full before order processing and dispatch.

Any complaints must be made within 2 hours of delivery, accompanied by clear photos of the product and packaging.
Due to the perishable nature of the products, returns are not accepted if items were delivered in proper condition.
Approved refunds will be processed within up to 5 working days.