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Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

How we use cookies

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons, such as ensuring your shopping cart remains stable, processing secure payments via Stripe, and maintaining your session while you navigate the store. Other cookies enable a personalized experience for both visitors and registered users, allowing us to remember your preferences and previous interactions.

We also use cookies for advertising and analytics purposes. This allows us to display relevant content through Google’s advertising networks and understand how our visitors interact with the website to improve the shopping experience. Some of these cookies are set when a page is loaded, or when a specific action is taken, such as adding a product to the cart or completing a purchase.

Many of the cookies we use are only active if you are a registered user (to keep you logged in, for example), while others are set whenever you visit our website, regardless of whether you have an account, to ensure site performance and security.

For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

Where we place cookies

We set cookies in a number of different locations across our services to ensure a seamless shopping experience. These include:

  • On our website (villabrazilmeatmarket.com) and its subdirectories.
  • Within the checkout and secure payment gateways (integrated with Stripe)
    to process transactions.
  • In the administrative dashboard of the store (wp-admin) for registered
    users and staff.
  • In the marketing and transactional emails we send, to track engagement
    such as opens and clicks.

In addition, third-party partners such as Google may set cookies through
our site to provide analytics and advertising services based on your
consent.

Types of Cookie

The table below explains the types of cookies we use on our website and why we use them.

Category of cookies Why we use these cookies
Strictly Necessary These cookies are essential for our website to perform basic
functions and are necessary for us to operate certain features.
These include those required to allow registered users to
authenticate, perform account-related functions (like maintaining
your shopping cart), and ensure our services and secure payments
are operating properly.
Analytics These cookies allow us to optimize performance by collecting
information on how users interact with our website, including
which pages are visited most, as well as other analytical data. We
use these details to improve how our store functions and to
understand the customer journey.
Targeting & Advertising These cookies are set by us and our advertising partners (such as
Google) to provide you with relevant content and to understand
that content’s effectiveness. They may be used to collect
information about your online activities over time to predict your
preferences and display more relevant advertisements to you,
including personalized ads based on your profile.
Preference These cookies allow our website to remember choices you have made
in the past, such as your preferred language (e.g., via Polylang)
or your region, to provide a more personalized and convenient
experience.

Examples

Below are examples of the cookies used on our website, with explanations of their purpose. These include cookies set directly by our store (first-party) and cookies set by our trusted partners (third-party) to ensure secure payments and accurate marketing measurement. Please note that this is not an exhaustive list, but rather aims to be representative of the technologies we deploy.

In addition to these, third-party services like Google Ads and Stripe may set additional cookies to facilitate transaction security and ad personalization based on your consent choices.

Strictly Necessary

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as msetting your privacy preferences, logging in or filling in forms.

Name Description
elementor Maintains page state during navigation and editor functionality.
wc_cart_hash_* Identifies user’s unique shopping cart.
wc_fragments_* Enables dynamic cart updates without page reload.
m.stripe.com Stripe monitoring to detect and prevent fraudulent transactions.
__stripe_mid Stripe user ID for secure payment processing.
__stripe_sid Maintains active payment session during checkout.
__ssid Maintains user session state during navigation.
wp_woocommerce_session_* Maintains checkout data and customer session state.
wordpress_logged_in_* Keeps administrators and users authenticated.
wfwaf-authcookie-* Wordfence Firewall security verification.

Analytics

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

Name Description
sbjs_* (all) Sourcebuster.js analytics for traffic source and attribution
tracking.
_ga / _ga_* Google Analytics cookies for user distinction and usage tracking.

Targeting & Advertising

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Name Description
_gcl_au / _gcl_ls Google Ads conversion tracking and linker cookies.
_fbp Facebook Pixel cookie for advertising and remarketing.
IDE / test_cookie Google DoubleClick cookies for ad delivery and performance
measurement.
lastExternalReferrer Records the last external URL that referred the user.

Preference

Name Description
pll_language Stores user-selected language preference (Polylang).

Third-Party Partners

We work with trusted partners like Google (Ads & Analytics) and Stripe (Payment Processing) who may also set cookies on your device. We provide links to their respective privacy policies below for your reference:

Controlling Cookies

Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.

To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:

On a mobile device, you may also be able to adjust your settings to limit tracking. Some analytics services we use, which place their own cookies or web tags on your browser, offer their own opt out choices. For example, you can opt out of Google Analytics by installing Google’s opt-out browser add-on, from Hotjar by using the Do Not Track header, and from Nielsen by clicking the opt out link found within Nielsen’s Privacy Statement.

Delivery Fee
Days & Times

We deliver from Monday to Saturday 11:00 - 17:30

Terms & Conditions

1. Orders & Availability

All orders are subject to product availability. If an item is not available, we may offer a substitute of equivalent value or issue a refund.

2. Prices & Payment

Prices listed include applicable taxes, unless otherwise stated. Payment must be completed at the time of purchase. We accept various payment methods.

3. Local Delivery

We offer local delivery within 2 hours of placing the order, subject to availability. Deliveries are made to the address provided at checkout.

4. Delivery Driver Policy

The delivery driver will only attempt delivery once. If no one is available to receive the order, it may be returned to the store, and a new delivery fee may be- charged.

5. Delivery Delays

While our goal is to deliver within 2 hours, delays may occur due to traffic, weather, or other unforeseen circumstances. In such cases, we will inform the customer as soon as possible.

6. Product Quality & Freshness

We take pride in providing fresh and high-quality products. Please check your order immediately upon delivery.

7. Refunds & Returns

Due to the perishable nature of the products, we do not accept returns. Refunds or replacements will only be offered if the items arrive incorrect. Claims must be made within 30 minutes of delivery, with photos sent as proof. The refund of the amount paid will be processed within 5 business days, but Villa Brazil Meat Market will strive to issue the refund to the customer as quickly as possible.

8. Order Cancellations & Changes

Once the order is completed, cancellation will not be possible. This is because some products, such as special cuts and personalized items, are prepared according to the specifications chosen by the customer.

9. Customer Responsibilities

The customer is responsible for being available to receive the order at the provided address within the 2-hour window. If the customer requests a no-contact delivery (leaving the order outside), Villa Brazil Meat Market is not responsible for any loss, theft, or spoilage.

10. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the value of the order in question. We are not liable for any indirect or consequential losses.

11. Weights & Meat Cuts

Our website offers the option to choose the weight and type of meat cut. It is the customer's responsibility to select these options correctly at the time of purchase. If the customer chooses the weight or cut incorrectly, Villa Brazil Meat Market cannot exchange or resend the product, due to the personalized nature of the cut and the perishable nature of the meat.

12. Product Images

a) Fresh Meats: All images of meats available on our website are illustrative and produced within our butcher shop. The appearance of the meat may vary depending on the type of animal, the requested cut, and the natural conditions of the product.

b) Grocery Products: The images of grocery products are also merely illustrative. Packaging and brands may vary according to the supplier and stock availability.

13. Deliveries on Tottenham Stadium Event Days

On days when there are events at Tottenham Hotspur Stadium, delivery times may exceed the usual 2 hours due to street access restrictions and increased traffic in the region. We recommend that customers check the event schedule in advance for peace of mind regarding their delivery. If the driver is unable to access the delivery street due to blockages, detours, or restrictions imposed by the events, the order will be returned to the store, and the delivery will be rescheduled for the next business day. In this case, a new delivery fee will be charged.

ATTENTION

delivery times!

Mon - Sat:
11:00 Am - 17:30 Pm.

Orders after this time will be delivered the next business day.

ATTENTION
We do not deliver on Sundays and holidays.