Additional information
| Weight | 0.2 kg |
|---|
| Weight | 0.2 kg |
|---|
All orders are subject to product availability. If any item is unavailable, we may offer a substitute of equal value or issue a refund.
Prices listed include applicable taxes unless stated otherwise. Payment must be completed at the time of purchase. We accept various payment methods.
We offer local delivery within up to 2 hours after the order is placed, subject to availability. Deliveries are made to the address provided at checkout.
Important: The driver will make ONE delivery attempt only. If no one is available to receive the order at the time of delivery, the order may be returned to the store, and an additional delivery fee will be charged for any re-delivery request.
While we aim to deliver within 2 hours, delays may occur due to traffic, weather, or other unforeseen circumstances. In such cases, we will inform the customer as soon as possible.
We take pride in providing fresh, high-quality products. Please check your order immediately upon delivery.
Due to the perishable nature of our products, we do not accept returns. Refunds or replacements will only be offered if items are delivered incorrectly. Complaints must be made within 30 minutes of delivery, with photos provided as evidence. Refunds will be processed within up to 5 business days, although Villa Brazil Meat Market will strive to process them as quickly as possible.
Once an order is completed, cancellations are not possible. This is because some products, such as special cuts and personalised items, are prepared according to customer specifications.
The customer is responsible for being available to receive the order at the provided address within the 2-hour timeframe. If contactless delivery is requested (leaving the order outside), Villa Brazil Meat Market is not responsible for loss, theft, or deterioration.
To the fullest extent permitted by law, our liability is limited to the value of the order. We are not responsible for indirect or consequential losses.
Our website allows customers to select the weight and type of meat cut. It is the customer’s responsibility to choose correctly. If incorrect options are selected, Villa Brazil Meat Market cannot offer exchanges or redelivery due to the customised and perishable nature of the products.
a) Fresh Meats: All meat images on our website are illustrative and produced within our butcher shop. Appearance may vary depending on the animal, cut, and natural conditions.
b) Grocery Products: Images are also illustrative. Packaging and brands may vary depending on supplier and stock availability.
On days when events take place at Tottenham Hotspur Stadium, delivery times may exceed the usual 2 hours due to restricted road access and increased traffic. We recommend customers check the event schedule in advance. If the driver cannot access the delivery address due to restrictions, the order will be returned to the store and rescheduled for the next business day. A new delivery fee will apply.
All orders are subject to stock availability. If a product is unavailable after payment confirmation, we reserve the right to substitute it with a similar product, which may be of a different brand, without compromising quality.
All prices include applicable UK taxes. Shipping fees are charged per box (up to 20kg):
£10.99 (Tuesday to Friday)
£14.99 (Saturday)
Each additional box will incur an extra shipping fee of £10.99.
Payment must be made in full before order processing and dispatch.
Orders placed on Saturday or Sunday will be processed on Monday and delivered on Tuesday.
Orders confirmed by 1:00 PM will be processed and dispatched within up to 24 hours.
Orders confirmed after 1:01 PM will be processed on the next working day, with an estimated delivery time of up to 48 hours.
Delivery times are estimates and may vary depending on the courier and delivery location.
All deliveries are fulfilled by DPD. Please note that DPD will make ONE delivery attempt only. Customers will receive tracking information by email and may have the option to nominate a safe place for delivery where available. If delivery is unsuccessful because no recipient is available and no safe place has been specified, the parcel may be disposed of by DPD. Due to the nature of the product, re-delivery is not available, and no replacement or refund will be issued for orders that cannot be successfully delivered.
If delivery cannot be completed due to the recipient’s absence or incorrect address, the order will be returned to our facility.
For redelivery, a new shipping fee will apply:
£10.99 (Tuesday to Friday)
£14.99 (Saturday)
We are not responsible for any deterioration of perishable products resulting from failed delivery.
Perishable products are shipped in appropriate insulated packaging with recyclable ice packs. Upon receipt, the customer must immediately check the condition of the products and refrigerate or freeze them accordingly.
Any complaints must be made within 2 hours of delivery, accompanied by clear photos of the product and packaging.
Due to the perishable nature of the products, returns are not accepted if items were delivered in proper condition.
Approved refunds will be processed within up to 5 working days.
Orders cannot be cancelled or modified once they have been processed or dispatched, due to the personalised preparation and perishable nature of the products.
It is the customer’s responsibility to select the correct weight and cut. We do not offer exchanges or redelivery for selection errors.
All images are for illustrative purposes only. Packaging, brands, and product appearance may vary depending on supplier and availability.
Our liability is limited to the total value of the order. We are not responsible for delays caused by couriers, nor for indirect losses or deterioration resulting from the customer’s absence at delivery.
We do not deliver to the following regions:
Northern Ireland (BT postcodes)
Scottish Highlands and Islands (including Orkney, Shetland, Western Isles)
Isle of Man
Isle of Wight
Channel Islands (Jersey and Guernsey)
Other remote areas as defined by the courier
Orders placed for these regions may be cancelled with a full refund.
Deliveries are organised by logistical zones, according to the postcode areas below:
🟠 London Zone: N, NW, EN, W, WC, WD, HA, UB, TW, KT, SW, SM, CR, E, EC, SE, BR, IG, RM, DA
🟡 East & East of England: PE, CB, SG, MK, LU, AL, CM, SS, CO, IP, NR
⚪ Central-South: LN, NG, DE, LE, NN, OX, HP, RG, SL
🟢 Midlands: HR, WR, WV, WS, CV, B, DY, TF, S
🟩 Yorkshire & North Central: S, HU, DN, YO, HG, BD, HD, LS, WF
🟠 South / South Coast: ME, GU, RH, CT, TN, BN
ME, GU, RH, CT, TN, BN
🟣 South West: GL, SN, SP, SO, PO, BS, BA, BH, DT, TA, EX, TQ, PL, TR
🟢 Wales: CH, LL, SY, LD, NP, CF, SA
🌸 North West: PR, BB, SK, HX, M, CW, WA, WN, L, FY, BL, OL
🟤 North: LA, DL, TS, DH, SR, NE, CA
🔵 Scotland: DG, TD, KA, ML, EH, G, FK, KY, PA, PH, DD, AB
