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Privacy Policy

This Privacy Policy is provided by Villa Brazil Ltd, a private limited company registered in England and Wales under company number 14421623, with its registered office at 403 Lordship Lane, London, N17 6AE, United Kingdom.

Your privacy is fundamental to us. At Villa Brazil Meat Market, we follow clear principles: we are careful with the personal information we ask for, we store it only for as long as we have a reason to keep it, and we seek full transparency in how we collect and use your data.

Who We Are and What This Policy Covers

This Privacy Policy applies to the information we collect about you when you use our website (villabrazilmeatmarket.com) and our e-commerce services. This policy is designed to comply with the UK GDPR and UK data protection laws.

Information We Collect

We collect information in three ways: when you provide it to us, automatically through our website, and from partner sources.

Information You Provide to Us:

  • Account and Order Data: Name, email, shipping address, and phone number to process your purchases.
  • Payment Information: Processed via
    Stripe. We do not store your credit card details on our servers; they are securely managed by the payment processor.
  • Communications: If you contact us for support, we keep a copy of that conversation to assist with future inquiries.

Information Collected Automatically:

  • Server Logs: Browser type, IP address, and date/time of access for security and diagnostic purposes.
  • Usage Information: Through WooCommerce and Google Analytics, we track basic interactions (such as viewed products and items in the cart) to improve the store experience.

How and Why We Use Information

We use your data based on the following legal grounds:

  • Contractual Necessity: To ship your products and process payments.
  • Legitimate Interest: To protect our store against fraud (via Wordfence/Stripe Radar) and improve our products.
  • Legal Obligation: To maintain tax and accounting records as required by UK authorities.

Information Sharing

We do not sell your data. We share information only with essential partners:

  • Payment Providers (Stripe): To process financial transactions.
  • Analytics Tools (Google): To understand website performance.
  • Security Services: To block malicious attacks and unauthorized login attempts.

How Long We Keep Information

We generally discard information when it is no longer needed for the purposes for which we collect it. For example, we retain order data for up to 7 years to comply with UK tax obligations (HMRC).

Security

While no online service is 100% secure, we work very hard to protect your information against unauthorized access. We constantly monitor our website for vulnerabilities.

Your Rights (UK GDPR)

If you reside in the United Kingdom or the European Union, you have rights guaranteed by law:

  • Request access to your personal data.
  • Request correction or deletion of data.
  • Object to data processing for marketing purposes.
  • Data portability (receive a copy of your information).

To exercise these rights, please contact us via the store’s support email.

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Company Information

Villa Brazil Ltd
Company registered in England and Wales
Company number: 14421623
Registered office:
403 Lordship Lane
London
N17 6AE
United Kingdom

Our Address

403 Lordship Lane N17 6AE, London, United Kingdom N17 6AE

Contact

About Us

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© 2026 Villa Brazil Ltd – All rights reserved
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Delivery Fee
Days & Times

We deliver from Monday to Saturday 11:00 - 17:30

Terms & Conditions

1. Orders & Availability

All orders are subject to product availability. If an item is not available, we may offer a substitute of equivalent value or issue a refund.

2. Prices & Payment

Prices listed include applicable taxes, unless otherwise stated. Payment must be completed at the time of purchase. We accept various payment methods.

3. Local Delivery

We offer local delivery within 2 hours of placing the order, subject to availability. Deliveries are made to the address provided at checkout.

4. Delivery Driver Policy

The delivery driver will only attempt delivery once. If no one is available to receive the order, it may be returned to the store, and a new delivery fee may be- charged.

5. Delivery Delays

While our goal is to deliver within 2 hours, delays may occur due to traffic, weather, or other unforeseen circumstances. In such cases, we will inform the customer as soon as possible.

6. Product Quality & Freshness

We take pride in providing fresh and high-quality products. Please check your order immediately upon delivery.

7. Refunds & Returns

Due to the perishable nature of the products, we do not accept returns. Refunds or replacements will only be offered if the items arrive incorrect. Claims must be made within 30 minutes of delivery, with photos sent as proof. The refund of the amount paid will be processed within 5 business days, but Villa Brazil Meat Market will strive to issue the refund to the customer as quickly as possible.

8. Order Cancellations & Changes

Once the order is completed, cancellation will not be possible. This is because some products, such as special cuts and personalized items, are prepared according to the specifications chosen by the customer.

9. Customer Responsibilities

The customer is responsible for being available to receive the order at the provided address within the 2-hour window. If the customer requests a no-contact delivery (leaving the order outside), Villa Brazil Meat Market is not responsible for any loss, theft, or spoilage.

10. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the value of the order in question. We are not liable for any indirect or consequential losses.

11. Weights & Meat Cuts

Our website offers the option to choose the weight and type of meat cut. It is the customer's responsibility to select these options correctly at the time of purchase. If the customer chooses the weight or cut incorrectly, Villa Brazil Meat Market cannot exchange or resend the product, due to the personalized nature of the cut and the perishable nature of the meat.

12. Product Images

a) Fresh Meats: All images of meats available on our website are illustrative and produced within our butcher shop. The appearance of the meat may vary depending on the type of animal, the requested cut, and the natural conditions of the product.

b) Grocery Products: The images of grocery products are also merely illustrative. Packaging and brands may vary according to the supplier and stock availability.

13. Deliveries on Tottenham Stadium Event Days

On days when there are events at Tottenham Hotspur Stadium, delivery times may exceed the usual 2 hours due to street access restrictions and increased traffic in the region. We recommend that customers check the event schedule in advance for peace of mind regarding their delivery. If the driver is unable to access the delivery street due to blockages, detours, or restrictions imposed by the events, the order will be returned to the store, and the delivery will be rescheduled for the next business day. In this case, a new delivery fee will be charged.

ATTENTION

delivery times!

Mon - Sat:
11:00 Am - 17:30 Pm.

Orders after this time will be delivered the next business day.

ATTENTION
We do not deliver on Sundays and holidays.