Thank you for shopping with us! Our goal is to offer authentic Brazilian products with quality and care throughout the United Kingdom. If something isn’t right with your order, we’re here to help.

Overview

You have up to 30 days after purchase to request an exchange or return. After this period, unfortunately, we cannot offer a full refund or exchange.

For the return to be accepted:

The item must be unused, sealed, and in the same condition as received.
It must be in the original packaging.

Items That Cannot Be Returned

We do not accept returns of the following items:

Perishable products (such as frozen meats, açaí, pulps, snacks, etc.)
Opened personal hygiene or cosmetic products
Gift cards or digital vouchers
Digital download products
Health and safety items
Any item returned after 30 days of delivery

Partial Refunds (If Applicable)

In some cases, we may grant a partial refund, such as:

Product with visible signs of use
Damaged or missing packaging
Return received after 30 days but within a reasonable time (at our discretion)

Refund Process
Once we receive and inspect your return, we’ll send an email to confirm.
If approved:

The refund will be issued to the original payment method.
Processing time depends on your bank or card provider.

Refund Processing Time
The internal processing time for refunds after return approval is up to 5 business days. After that, the time for the credit to appear in your account may vary depending on the payment method and bank, and may take an additional 3 to 7 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your bank or card provider — it may take a few business days for the amount to appear.
If you still haven’t received it, please email us at: info@villabrazilmeatmarket.com

Sale Items

Only items with regular price may be refunded.
Sale or promotional items cannot be refunded, except in cases of defect or shipping error.

Exchanges

We only replace products in case of defect, damage, or order error.
To request an exchange:

Send an email to info@villabrazilmeatmarket.com

Gifts

If you received the item as a gift and it was sent directly to you, the amount will be refunded as a store credit.
If the gift was sent to the buyer, the refund will be issued directly to them.

Return Shipping

Send your product to:
403 Lordship Ln London N17 6AE, United Kingdom

The return shipping cost is the customer’s responsibility, except in cases of error or defect.
We recommend using a tracked shipping service.
We are not responsible for returns not received.

Returns and Exchanges Policy

Overview

Items That Cannot Be Returned

Partial Refunds (If Applicable)

Late or Missing Refunds

Sale Items

Exchanges

Gifts

Return Shipping

Need Help?

Returns and Exchanges Policy

Overview

Items That Cannot Be Returned

Partial Refunds (If Applicable)

Late or Missing Refunds

Sale Items

Exchanges

Gifts

Return Shipping

Need Help?

Local deliveries from Monday to Saturday: 11:00 – 17:30

Nationwide deliveries from Tuesday to Saturday: 9:00 – 17:30

1. Orders & Availability

All orders are subject to product availability. If any item is unavailable, we may offer a substitute of equal value or issue a refund.

2. Prices & Payment

Prices listed include applicable taxes unless stated otherwise. Payment must be completed at the time of purchase. We accept various payment methods.

3. Local Delivery

We offer local delivery within up to 2 hours after the order is placed, subject to availability. Deliveries are made to the address provided at checkout.

4. Delivery Policy

The driver will attempt delivery once. If no one is available to receive the order, it may be returned to the store and an additional delivery fee may apply.

5. Delivery Delays

While we aim to deliver within 2 hours, delays may occur due to traffic, weather, or other unforeseen circumstances. In such cases, we will inform the customer as soon as possible.

6. Product Quality & Freshness

We take pride in providing fresh, high-quality products. Please check your order immediately upon delivery.

7. Refunds & Returns

8. Order Cancellations & Changes

Once an order is completed, cancellations are not possible. This is because some products, such as special cuts and personalised items, are prepared according to customer specifications.

9. Customer Responsibilities

The customer is responsible for being available to receive the order at the provided address within the 2-hour timeframe. If contactless delivery is requested (leaving the order outside), Villa Brazil Meat Market is not responsible for loss, theft, or deterioration.

10. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the value of the order. We are not responsible for indirect or consequential losses.

11. Meat Weights & Cuts

Our website allows customers to select the weight and type of meat cut. It is the customer's responsibility to choose correctly. If incorrect options are selected, Villa Brazil Meat Market cannot offer exchanges or redelivery due to the customised and perishable nature of the products.

12. Product Images

a) Fresh Meats: All meat images on our website are illustrative and produced within our butcher shop. Appearance may vary depending on the animal, cut, and natural conditions.

b) Grocery Products: Images are also illustrative. Packaging and brands may vary depending on supplier and stock availability.

13. Deliveries on Tottenham Hotspur Stadium Event Days

1. Product Availability

All orders are subject to stock availability. If a product is unavailable after payment confirmation, we reserve the right to substitute it with a similar product, which may be of a different brand, without compromising quality.

2. Prices & Payment

All prices include applicable UK taxes. Shipping fees are charged per box (up to 20kg): £10.99 (Tuesday to Friday) £14.99 (Saturday) Each additional box will incur an extra shipping fee of £10.99. Payment must be made in full before order processing and dispatch.

3. Processing & Delivery Timeframes

4. Delivery & Single Attempt

Deliveries are carried out by third-party couriers. Only one delivery attempt will be made. Customers will receive email notifications with tracking details and, where available, may provide a safe place for delivery.

5. Failed Delivery & Redelivery

6. Product Storage

Perishable products are shipped in appropriate insulated packaging with recyclable ice packs. Upon receipt, the customer must immediately check the condition of the products and refrigerate or freeze them accordingly.

7. Complaints & Refunds

Any complaints must be made within 2 hours of delivery, accompanied by clear photos of the product and packaging. Due to the perishable nature of the products, returns are not accepted if items were delivered in proper condition. Approved refunds will be processed within up to 5 working days.

8. Cancellations & Changes

Orders cannot be cancelled or modified once they have been processed or dispatched, due to the personalised preparation and perishable nature of the products.

9. Meat Weights & Cuts

It is the customer’s responsibility to select the correct weight and cut. We do not offer exchanges or redelivery for selection errors.

10. Product Images

All images are for illustrative purposes only. Packaging, brands, and product appearance may vary depending on supplier and availability.

11. Limitation of Liability

Our liability is limited to the total value of the order. We are not responsible for delays caused by couriers, nor for indirect losses or deterioration resulting from the customer’s absence at delivery.

12. Non-Mainland UK Areas

13. Delivery Zones by Postcode

ATTENTION

delivery times!

Mon – Sat:11:00 Am - 5:30 Pm.- Local deliveries: 2 hours - National deliveries: 24 hours

Orders after this time will be delivered the next business day.ATTENTIONWe do not deliver on Sundays and holidays.

All prices include applicable UK taxes. Shipping fees are charged per box (up to 20kg):
£10.99 (Tuesday to Friday)
£14.99 (Saturday)
Each additional box will incur an extra shipping fee of £10.99.
Payment must be made in full before order processing and dispatch.

Any complaints must be made within 2 hours of delivery, accompanied by clear photos of the product and packaging.
Due to the perishable nature of the products, returns are not accepted if items were delivered in proper condition.
Approved refunds will be processed within up to 5 working days.

Mon – Sat:
11:00 Am - 5:30 Pm.

- Local deliveries: 2 hours
- National deliveries: 24 hours

Orders after this time will be delivered the next business day.

ATTENTION
We do not deliver on Sundays and holidays.